Refund policy

We offer a 30-day money-back guarantee on all Lytle.ai subscription plans (Agent, Team, and Brokerage). If you are not satisfied with your purchase, you may request a full refund within 30 days of the original order date. This period applies to change-of-mind refunds; we may honour refund requests outside this window at our discretion where the law requires it.

Payments for Lytle.ai are processed by Paddle.com, our Merchant of Record. To request a refund:

• Visit paddle.net and look up your order using the email you used at checkout, then request a refund from your billing portal;
• Or email us at support@lytle.ai with your order ID and we will forward the request to Paddle on your behalf.

Approved refunds are returned to the original payment method by Paddle, usually within 5–10 business days depending on your bank. Once a refund is issued, the associated subscription is cancelled and access to paid features ends at the end of the current billing period (or immediately for a same-day refund).

If you have any questions about this policy, contact support@lytle.ai. For payment or billing questions, Paddle's buyer support is available at paddle.net.